Frequently Asked Questions
Everything you need to know about your G.H.BASS order, shipping, and our iconic footwear.
How do I determine my correct size in G.H.BASS shoes?
Most of our heritage styles, including the Weejuns loafers, run true to size. However, because high-quality leather stretches and molds to your foot over time, some customers prefer a half-size down for a snugger fit. Please refer to our detailed Size Guide on each product page for specific measurements.
What is your return policy?
We accept returns of unworn, unwashed, and undamaged items within 30 days of purchase. Items must be returned in their original packaging. Please note that a processing fee may be deducted from your refund for the use of our pre-paid return labels.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental United States. We also offer expedited shipping options at checkout if you need your footwear sooner. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer international shipping?
Yes, G.H.BASS ships to many countries worldwide. International shipping rates and delivery timelines vary by destination and are calculated at checkout. Please be aware that duties and taxes may be applied by your local customs office.
How should I care for my leather loafers?
To maintain the longevity of your shoes, we recommend regular cleaning with a soft cloth and high-quality leather conditioner. Avoid wearing your leather soles in heavy rain, and always use a shoehorn to protect the heel counter from collapsing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as modern payment solutions including PayPal, Apple Pay, and Klarna for interest-free installments.